Cancellation Policy
At Glide Cedar, we understand that you may occasionally need to change or cancel an order.
This Cancellation Policy explains how to request an order cancellation and what to expect after submitting your request.
1. Requesting an Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
Please include:
- Your order number
- The email address used to place the order
- A clear request to cancel the order
We recommend contacting us promptly because cancellation may become more difficult once an order has entered processing or been shipped.
2. Orders That Have Not Been Shipped
If your order has not yet been processed for shipment, we will make reasonable efforts to accommodate your cancellation request.
If the cancellation is approved and payment has already been collected, we will arrange a refund in accordance with our refund procedures and applicable law.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Please wait for confirmation from our customer service team.
3. Orders That Have Already Been Shipped
Once an order has been shipped, we may be unable to stop the delivery or cancel the shipment.
If cancellation is no longer possible, you may be able to request a return under our Refund and Returns Policy.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
4. Refunds for Cancelled Orders
If your cancellation is approved, any applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
We will process approved refunds in accordance with applicable law.
5. Changes to Order Details
If you need to change your shipping address, selected size, or other order details, please contact us as soon as possible.
We will try to accommodate your request if the order has not progressed too far in the fulfillment process.
Changes cannot be guaranteed after an order has been processed or shipped.
If an order cannot be changed, our customer service team will explain any available alternatives.
6. Orders That Cannot Be Fulfilled
In some circumstances, we may need to cancel an order because of product unavailability, payment issues, suspected fraudulent activity, or a material pricing or listing error.
If we cancel an order after collecting payment, we will arrange an appropriate refund in accordance with applicable law.
7. Consumer Rights
This policy does not restrict any mandatory cancellation, withdrawal, refund, or other consumer rights available under applicable law.
Where applicable law provides a specific cancellation period or refund deadline, those legal requirements take precedence over any inconsistent provision in this policy.
8. Contact Us
For cancellation requests or questions about an existing order, please contact:
Brand: Glide Cedar
