Refund and Returns Policy
Last Updated: October 18, 2026
At Glide Cedar, we want you to feel confident when shopping for your favorite felt slippers.
If you are not completely satisfied with your purchase, please review the following Refund and Returns Policy for information about return eligibility, exchanges, refunds, and damaged or incorrect items.
1. Return Window
You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.
To be eligible for a return, your item must generally be:
- Unworn and unused
- In its original condition
- Free from damage caused by use
- Returned with its original packaging, where reasonably available
- Accompanied by your order number or proof of purchase
For hygiene reasons, slippers that have been worn, washed, or otherwise used may not qualify for a return unless they are defective, incorrect, or otherwise eligible under applicable consumer protection laws.
All returns remain subject to any mandatory rights you may have under applicable law.
2. How to Request a Return
To start a return, please email us at:
Please include the following information in your email:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the item, if it is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send items back before receiving return instructions from our team.
3. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless otherwise stated in our shipping or promotional terms or required by applicable law.
If you receive an incorrect, damaged, or defective item, please contact us before returning it. We will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.
Any return shipping arrangements for incorrect, damaged, or defective items will be communicated by our customer service team.
Original shipping fees, customs duties, and other charges, if any, will be handled in accordance with applicable law and the circumstances of the return.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your slippers arrive damaged, defective, or different from what you ordered, contact us at assistanceteam@glidecedar.com as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
After reviewing your request, we may offer an appropriate solution, such as a replacement, repair where applicable, or refund, depending on the circumstances and applicable law.
Please contact us before sending the item back so we can provide the appropriate instructions.
5. Exchanges
If you need a different size, color, or style, please email us at assistanceteam@glidecedar.com.
Exchanges are subject to product availability and our return eligibility requirements.
If an exchange is unavailable, we will explain the available options, which may include returning the original item and placing a new order.
Your statutory consumer rights remain unaffected.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method.
Please allow 5–10 business days after refund approval for the refund to be processed by us. Additional time may be required for your bank or payment provider to make the funds available.
If your refund has not appeared after the expected processing period, please contact your payment provider first. You may also reach us at assistanceteam@glidecedar.com for assistance.
Refund processing times may vary depending on the payment method and financial institution.
Nothing in this section limits any refund deadline required by applicable law.
7. Items Not Eligible for Return
Unless otherwise required by applicable law, returns may be declined when:
- The item has been worn or used beyond what is reasonably necessary to inspect it
- The item has been washed or altered
- The item has been damaged through misuse or improper care
- The return request falls outside the applicable return period
- The item is returned without the required order information and we cannot reasonably verify the purchase
These exclusions do not apply where a return, replacement, or refund is required by applicable consumer protection law.
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
8. Cancellations and Order Changes
If you wish to cancel or change an order, please contact us as soon as possible at assistanceteam@glidecedar.com.
We will do our best to accommodate your request before the order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow the return procedure described in this policy.
Any applicable statutory cancellation rights remain unaffected.
9. Late or Missing Refunds
If your approved refund has not arrived:
- Check your bank account or payment account again.
- Contact your credit card company or payment provider, as posting times may vary.
- Contact your bank if additional processing time is required.
- If you still have not received your refund, email us at assistanceteam@glidecedar.com.
We will be happy to help you check the status of your refund.
10. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Brand: Glide Cedar
Email: assistanceteam@glidecedar.com
We appreciate your business and will do our best to assist you with your order.
